At POPTOYS SDN BHD 202501050684 (1652092-P), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect information when you browse our website, place an order, or communicate with us.
By accessing or using our website, you acknowledge the practices described in this policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full name
- Email address
- Contact number
- Billing address
- Delivery or shipping address
Order & Payment Information
- Products purchased
- Order details and purchase history
- Delivery information
- Payment-related information required to process your transaction
Payment transactions may be handled securely by third-party payment providers. We do not intend to store complete credit or debit card details on our website servers.
Website Usage Information
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website activity
- Cookies and similar technologies
2. How We Use Your Information
The information we collect may be used to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Send order confirmations and delivery updates
- Respond to enquiries and provide customer support
- Process returns, refunds, and exchanges
- Improve our website and customer experience
- Monitor website performance
- Prevent fraud and unauthorized activities
- Maintain website security
- Meet applicable legal and regulatory requirements
Where appropriate, we may also use your information to send promotional communications if you have chosen to receive them.
3. Sharing of Personal Information
We value the confidentiality of your personal information and do not sell or rent your personal data to third parties for their own marketing purposes.
Information may be shared when necessary with trusted service providers involved in operating our business, such as:
- Payment processing providers
- Courier and delivery companies
- Website hosting and technical service providers
- Customer support providers
- Legal, regulatory, or government authorities where required by law
We take reasonable steps to ensure that information shared with relevant service providers is handled appropriately.
4. Protection of Your Information
We take reasonable precautions to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the circumstances, security measures may include:
- Secure website connections
- Access controls
- Secure payment processing
- System monitoring
- Regular website and software updates
Although we take reasonable measures to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may be used to:
- Remember shopping cart items
- Save certain preferences
- Improve website functionality
- Understand website traffic and usage
- Analyze website performance
- Provide more relevant website content
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.
6. Marketing Communications
If you have opted to receive promotional communications from us, we may contact you about:
- New toy products
- Special offers
- Promotions
- New arrivals
- Company or website updates
You can unsubscribe from promotional communications at any time by using the unsubscribe option provided in the message or by contacting us directly.
Order-related communications, such as payment confirmations and delivery updates, may still be sent when necessary.
7. Your Privacy Rights
Subject to applicable laws and relevant limitations, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Withdraw consent for certain uses of your information
- Opt out of promotional communications
If you would like to exercise any of these rights, please contact us using the information below.
8. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of these external websites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, or applicable requirements.
Any revised policy will be published on this page with an updated “Last Updated” date.
We recommend checking this page periodically for the latest version.
