At POPTOYS SDN BHD 202501050684 (1652092-P), we understand that customers may occasionally need to change or cancel an order. We aim to make the cancellation process straightforward while ensuring orders that have already entered fulfilment can be handled properly.

Please review the following guidelines before submitting a cancellation request.

1. Cancellation Period

Customers may request to cancel an order within 24 hours of purchase.

Cancellation requests received during this period will be reviewed by our team. However, cancellation cannot be guaranteed if the order has already been packed, processed, or dispatched.

Once an order has been shipped, it can no longer be cancelled through this process. Customers may instead refer to our Return, Refund & Exchange Policy, where applicable.

2. How to Request a Cancellation

If you would like to cancel your order, please contact our customer service team as soon as possible.

Please provide:

• Order number
• Customer name
• Contact number
• Reason for cancellation

Our team will check the current status of your order and confirm whether the cancellation can be accepted.

3. Orders Already Processed

If your order has already entered the packing or dispatch stage, we may be unable to stop or cancel it.

If the parcel has already been shipped, you may need to receive the product first and then submit a return request according to our applicable return policy.

4. Refunds for Approved Cancellations

For an approved cancellation where payment has already been received, the refund will normally be issued through the original payment method.

Refunds are generally processed within 7–14 business days after cancellation approval.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment service provider.

5. Cancellation by POPTOYS

In certain circumstances, we may need to cancel an order, including:

• Product availability issues
• Incorrect pricing or product information
• Payment processing problems
• Suspected fraudulent or unauthorized transactions
• Technical or system errors
• Delivery restrictions
• Other circumstances beyond our reasonable control

Where applicable, customers will be notified and eligible payments will be refunded.

📞 Contact Us

For order cancellation enquiries, please contact:

POPTOYS SDN BHD
Company Registration No.: 202501050684 (1652092-P)

📧 poptoys1@outlook.com
📞 +601156954330